Our customer service information covers questions about product selections, orders, delivery, returns, refunds, and privacy. Use the Contact page provided on this site to raise a question. This policy does not promise a fixed response time or specific support hours.

A useful inquiry includes the order reference when there is one, the item concerned, and a clear description of the question. Tell us whether you are asking for information, reporting a delivery concern, or requesting return guidance. Do not include passwords or full payment card details.

Orders are dispatched within 1–3 days, and estimated delivery is 6–12 days. All products ship free. We bear applicable duties and related charges, and customers incur no additional fees for those charges.

Returns are available within 60 days of receipt. Refund processing takes 5–10 days after the return is received and approved. Read the Shipping Policy and Refund Policy for the corresponding steps. Questions about personal information can also be raised through the Contact page, with only the information necessary to identify the request.